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Do you want to submit a report?

SE Electrica SA provides this system to facilitate reporting for stakeholders to communicate concerns regarding breaches of the law and the rules governing the company’s activity. The system is managed by an independent third party – REPER pentru Management prin Valori – to ensure the protection of the identity of the reporting persons.

Reporting: an oral or written communication of information on breaches made in good faith by one of the persons provided below regarding any act encountered in a work-related context that involves an ethical breach, irregularity, a situation of mismanagement, breach of the law, professional deontology or the principles of good administration, efficiency, effectiveness, economy and transparency, corruption, fraud, money laundering or other breaches of applicable legislation in force at national and Union level.

The report can be made through the internal reporting channels provided by the Company.

The report can be submitted to the external reporting channels or public disclosure, according to the Law no. 361/2022.

If in relation to SE Electrica SA and its subsidiaries you fall into one of the following categories of reporting persons and wish to report potential breaches, please follow the instructions below:

  • worker (including staff members/civil servants);
  • volunteer or paid or unpaid intern;
  • shareholder or person belonging to the administrative, management or supervisory body of the Company, including non-executive members of the board of directors;
  • distributor, supplier, or business partner, including any person belonging to the self-employed, or participants in procurement procedures of SE Electrica SA;
  • person working under the supervision and direction of contractors, subcontractors, and suppliers;
  • person whose work-based relationship has not yet started, but you wish to report information regarding breaches of the law obtained during the recruitment process or other pre-contractual negotiations, or in cases where the work-based relationship has ended.

And if you want to report a breach of the law, a deviation from the norms of ethics, business conduct, management, internal policies or procedures, or from the laws regarding corruption or other applicable laws or a risk regarding them, please press:
Whistleblowing
The grievance is the complaint submited by telephone or through the online platform and transmitted for collection and processing to the REPER pentru Management prin Valori; these are formulated, as a rule, by customers and may have as their subject one of the situations below (non-exhaustive list):

  • interruptions in the supply of electricity;
  • faults and disturbances occurring in the electrical networks;
  • damages caused as a result of interruptions in the electricity supply;
  • non-compliance with the provisions of the supply contract;
  • irregularities regarding billing;
  • problems encountered in the relationship with Electrica personnel (unavailability to provide information, poor or incorrect information, disrespectful attitude, etc.).

If you wish to report one of the situations above, we inform you that these do not represent reports according to the Law no.361/2022, but fall within the competence of the customer relations departments.

Grievances received through the Whistleblowing Management System will be submitted to SE Electrica SA without anonymization.

This service is dedicated to the reports of breaches (whistleblowing) only, and its use to report grievances like those above can lead to delays in receiving a response. For a faster resolution, please address one of the specialized departments within the subsidiaries of SE Electrica SA by pressing the button:

You can file grievances regarding the contracting of the electricity supply service, price and tariff offers, billing of the value of the energy supplied, continuity in the electricity supply, ensuring the quality of the electricity supplied, the functioning of the measuring groups, changing the supplier, information according to the requirements of the legislation in force or in connection with other electricity or natural gas supply problems by submitting a notification to clienti@electricafurnizare.ro or by accessing:
You can file grievances regarding the contracting of the electricity supply service, price and tariff offers, billing of the value of the energy supplied, continuity in the electricity supply, ensuring the quality of the electricity supplied, the functioning of the measuring groups, changing the supplier, information according to the requirements of the legislation in force or in connection with other electricity or natural gas supply problems by submitting a notification to clienti@electricafurnizare.ro or by accessing:
FILE A GRIEVANCE TO ELECTRICA FURNIZARE
You can file grievances about faults and disturbances in the electrical networks, situations regarding connection, disconnection or re-connection to the electrical network, or the conclusion of distribution contracts at sesizari@distributie-energie.ro or by accessing:
FILE A GRIEVANCE TO DISTRIBUTIE ENERGIE ELECTRICĂ ROMÂNIA